Effective Date: January 31, 2026
Innovicraft (Pty) Ltd. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.compositeinnovation.co.za/ (the “Site”) and interact with our services, including our Google Ads.
We comply with the Protection of Personal Information Act (POPIA) of South Africa. The “Responsible Party” for your data is Helderberg Composite Innovations (Pty) Ltd.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Fill out our website contact form.
- Fill out a Google Ads lead form.
- Contact us via email, phone, or WhatsApp.
- Browse our website.
The information we may collect includes:
- Personal Identification Information: Your name.
- Contact Information: Your email address, phone number, and company name.
- Project Information: Any details you provide about your project or enquiry in a message field.
- Technical & Usage Data: Your IP address, browser type, device type, pages visited, and how you interacted with our site (collected automatically via cookies and analytics).
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Respond to You: To provide you with a quote, answer your questions, and deliver the services you request.
- To Fulfill Your Project: To manage the process from prototyping to production and delivery.
- For Marketing & Advertising: To deliver targeted advertising (like Google Ads) to you and to measure the effectiveness of our campaigns.
- To Improve Our Website: To understand how users interact with our Site and to improve its functionality and user experience.
- To Comply with Legal Obligations: To meet our legal and regulatory requirements.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties.
We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, such as:
- Google: For advertising (Google Ads) and website analytics (Google Analytics).
- Website Hosting: Our website hosting provider.
- Communication Platforms: Such as our email provider or WhatsApp Business.
These third parties are obligated to keep your information confidential and are prohibited from using it for any other purpose. We may also disclose information if required to do so by law.
4. Data Security
We implement appropriate technical and organisational security measures to protect your personal information from accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
5. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies (like the Google Ads pixel) to collect usage data and to serve relevant ads. Cookies are small text files stored on your device. You can control the use of cookies at the individual browser level, but disabling cookies may limit your use of certain features on our Site.
6. Your Rights Under POPIA
As a resident of South Africa, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of any inaccurate or incomplete information.
- Request deletion of your personal information (subject to legal retention requirements).
- Object to the processing of your personal information.
- Withdraw your consent at any time (if processing is based on consent).
- Lodge a complaint with the Information Regulator of South Africa if you believe we are not processing your data lawfully.
To exercise any of these rights, please contact us using the details below.
7. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the “Effective Date” at the top, and the new policy will be posted on this page.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Information Officer:
Innovicraft (Pty) Ltd. Email: info@innovicraft.co.za